Client Success Executive

Responsibilities :

As an Client Success Executive,

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

Your responsibilities will include,

• Support overall relationship with a portfolio of clients, which includes

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

and Development teams to ensure an exceptional client delivery experience

management tounderstand customer needs, maximize retention and growth, and

communicate learnings

constantly optimize internal processes

recommend upsell or cross sell opportunities

Skills which will enable you to be a strong performer in this role are,

over the phone, e-mail, chat or in person

and clients assigned to you

work impacts the work done by the rest of the team

everyday yet remain cool under pressure

can match up to the pace of work

Sub Specialization : Sales;Account / Client Management Type of Employment : Permanent Minimum Experience : 2 Years Work Location : Kuala Lumpur

If you encounter difficulties, please click here for technical assistance.