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Customer Service Officer

Customer Service Officer

Seener Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
4 hari lalu
Penerangan pekerjaan

Requirements

  • Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;
  • Able to speak in English and Mandarin
  • Candidates must possess at least SPM
  • Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
  • Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
  • Have high enthusiasm for sales work and customer service fields;
  • Have fluent English & Mandarin communication skills to liaise with stakeholders.

Working Hours :

  • This role follows a rotating shift system with the following possible shifts :
  • 9 : 00 AM – 6 : 00 PM
  • 1 : 30 PM – 10 : 30 PM
  • 5 : 00 PM – 2 : 00 AM
  • 5 working days per week with 2 days off.

    • Responsibilities

  • Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
  • Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
  • Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
  • Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
  • Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
  • Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
  • Cooperate across departments, actively cooperate with assistance and solve problems;
  • Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
  • Any other matters as requested by the department manager

    • Benefits

  • 13 months bonus
  • Allowance and commission
  • Medical benefits
  • Annual leave
  • EPF and SOCSO
  • Afternoon tea and snacks
  • Friendly working culture

    • Additional Benefits

  • Training Provided
  • Performance Bonus
  • Medical Insurance

    • Skills

    Communication Skills Problem-Solving Skills Time Management Sales experience Patience

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    Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia