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Senior Coordinator, SMB Growth

Senior Coordinator, SMB Growth

Delivery HeroKuala Lumpur, MY
30+ hari lalu
Penerangan pekerjaan

Job Description

WHAT YOU WILL OWN :

Tasked with the care of a portfolio of partner accounts, you will be expected to :

  • Have the ability to sell on the phone as second nature.
  • Manage and grow the revenue of each account.
  • Provide operational support when needed.
  • Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
  • Meet and / or exeed the expected daily productivity in terms of the number of calls and sales.
  • Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
  • A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
  • Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE :

  • 2 to 3 years experience within a client management role.
  • As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
  • Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin.
  • Be both data-sensitive and sales-mined.
  • Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
  • An excellent communicator with a consultative-sale approach.
  • A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
  • Fast learner and able to adapt quickly to constant changes in operational processes.
  • Buat amaran kerja untuk carian ini

    Coordinator Smb Growth • Kuala Lumpur, MY