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Senior Coordinator, SMB Growth
Delivery HeroKuala Lumpur, MY30+ days ago
Job description2 to 3 years experience within a client management role. As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time. Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin. Be both data-sensitive and sales-mined. Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus. An excellent communicator with a consultative-sale approach. A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn. Fast learner and able to adapt quickly to constant changes in operational processes.
Job Description
WHAT YOU WILL OWN :
Tasked with the care of a portfolio of partner accounts, you will be expected to :
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and / or exeed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE :
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Coordinator Smb Growth • Kuala Lumpur, MY
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