Perform the role of customer complaint management and reporting of customer complaint cases
Perform in-depth electrical failure analysis, data collection and data analysis to support the customer complaint Failure Analysis Request (FAR).
Perform in-depth electrical failure analysis of rejects to support improvement activities for front end, back end, Silicon foundry, OSAT and product line.
Work closely with Customer Interface, Design, Product, Package, Process Engineering, and Manufacturing Operations with regards to investigations of customer quality related issues, and the development and implementation of test-related corrective actions pertaining to those issues.
Present ideas, concepts, data and plan with high confidence in team meetings and executive review meetings.
Your Profile
You are best equipped for this task if you have :
Bachelor or Masters Degree in Electrical / Electronics Engineering, a related field, or equivalent experience and associated technical understanding
1-3 years of professional experience in the area of Quality or Complaint Management
Good in critical thinking and systematic problem-solving skills , DOE, 8D, DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.
Must have strong teamwork and communication skills, passion, productivity, and self-learning ability.
Good understanding in programming languages such as C, C++, Python, Perl etc will be an added advantage
Mastery of Microsoft Office applications
Good written and verbal presentation skills in English