Senior Support Analyst

Responsibilities

• To support and maintain thepany's mission critical business applications.
• Take ownership of incidents and progress through to closure
• Investigate and resolve incidents by applying fixes within service level agreement. Escalate case to next level for further investigation if unable to resolve on time.
• Perform root cause analysis, provide corrective and preventive solution
• Documenting the troubleshooting and problem resolution steps, testing & results.
• Provide assistance and advice to customers in the effective use of systems and applications
• Must be able to clearlymunicate to customers, teammates and management
• Able to propose / rmend on solution to address new business requirement needs
• Ensure that any assigned project work ispleted on time and meets

What We Are Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means :

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also :

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline

Information at a Glance Job ID 299705