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Inbound Customer Service (Based in KL, Open for Fresh)
Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia21 hari lalu
Penerangan pekerjaanEnsure highest standards of service delivery on personalized phone services to our customers Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database Educate the customer about the products and services and directs them towards available resources for self-help Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately Maintain confidentiality of the customers and data at all times Basic up to RM4000 (depending on experience) Standard Shift Allowance, RM 350 Night Shift Allowance Transport Allowance Quarterly KPI Incentive up to RM2,200 Language Allowance Dental / Optical yearly allowance Confirmation bonus after 6 month
Requirements
- Inbound Customer Service (Basic up to Rm4000 + Allowance - KL)
- Good communication in English
- Able to speak in Mandarin will be an added advantage
- Diploma + 2 years of working experience
- Degree Fresh are welcome to apply
- Able to work Rotational Shift - 24 / 7 shift (5 or 5.5 days work)
- Support Voice (Inbound Call)
- Willing to be based in KL
Responsibilities
Benefits
Skills
Customer Service
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia