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Inbound Customer Service (Based in KL, Open for Fresh)

Inbound Customer Service (Based in KL, Open for Fresh)

Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
19 hari lalu
Penerangan pekerjaan

Requirements

  • Inbound Customer Service (Basic up to Rm4000 + Allowance - KL)
  • Good communication in English
  • Able to speak in Mandarin will be an added advantage
  • Diploma + 2 years of working experience
  • Degree Fresh are welcome to apply
  • Able to work Rotational Shift - 24 / 7 shift (5 or 5.5 days work)
  • Support Voice (Inbound Call)
  • Willing to be based in KL

Responsibilities

  • Ensure highest standards of service delivery on personalized phone services to our customers
  • Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
  • Educate the customer about the products and services and directs them towards available resources for self-help
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maintain confidentiality of the customers and data at all times
  • Benefits

  • Basic up to RM4000 (depending on experience)
  • Standard Shift Allowance, RM 350
  • Night Shift Allowance
  • Transport Allowance
  • Quarterly KPI Incentive up to RM2,200
  • Language Allowance
  • Dental / Optical yearly allowance
  • Confirmation bonus after 6 month
  • Skills

    Customer Service

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    Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia