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Service Advisor (Perodua 3S Center)

Service Advisor (Perodua 3S Center)

Bakateam Sdn. Bhd. (Perodua 3S)Klang Lama, WP Kuala Lumpur, Malaysia
6 hari lalu
Penerangan pekerjaan

Requirements

  • Candidate must possess at least Certificate / Diploma / Advanced / Higher / Graduate Diploma in Automotive field.
  • At least 1 Year of working experience in the related field is required for this position.
  • Good command of written and spoken in English and Bahasa Malaysia.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong organizational, decision making, and problem-solving skills.
  • Able to advise and communicate with customers regarding vehicle situation.
  • Required Skill(s) : Knowledge of dealing with complaints, basic knowledge of service automotive techniques, business systems, and basic computer skills.
  • Ability to work under pressure and tight deadline.
  • Able to work with minimum supervision, confident, dynamic, and customer-oriented attitude.
  • Must have a valid driving license and possess own transportation.
  • Able to work on weekend’s (Saturday & Sunday) and during Public Holidays (If required).
  • Must willing to work in JALAN KLANG LAMA, KUALA LUMPUR.

Responsibilities

  • Ensure overall customer satisfaction with aftersales service.
  • Ability to effectively communicate with customers regarding services recommended and performed.
  • Prepares service estimates, sells routine maintenance / repair services, and conducts follow-ups regarding unsold services and customer inquiries.
  • Performs opening and closing responsibilities.
  • Schedules appointments, answers phone and collects funds for services performed.
  • Conducting final inspection and vehicle handover.
  • Ad hoc duties as and when assigned.

    • Benefits

  • EPF / SOCSO
  • Annual Leave
  • Medical Leave
  • Overtime pay
  • Professional development
  • Good and friendly working environment
  • Career growth opportunities

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Overtime Pay

    • Skills

    Automotive Knowledge Customer Service Communication Problem Solving Organization

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    Service Advisor • Klang Lama, WP Kuala Lumpur, Malaysia