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Service Advisor (Perodua 3S Center)
Bakateam Sdn. Bhd. (Perodua 3S)Klang Lama, WP Kuala Lumpur, Malaysia3 days ago
Job descriptionEnsure overall customer satisfaction with aftersales service. Ability to effectively communicate with customers regarding services recommended and performed. Prepares service estimates, sells routine maintenance / repair services, and conducts follow-ups regarding unsold services and customer inquiries. Performs opening and closing responsibilities. Schedules appointments, answers phone and collects funds for services performed. Conducting final inspection and vehicle handover. Ad hoc duties as and when assigned. EPF / SOCSO Annual Leave Medical Leave Overtime pay Professional development Good and friendly working environment Career growth opportunities Annual Leave Medical and Hospitalisation Leave EPF / SOCSO / PCB Overtime Pay
Requirements
- Candidate must possess at least Certificate / Diploma / Advanced / Higher / Graduate Diploma in Automotive field.
- At least 1 Year of working experience in the related field is required for this position.
- Good command of written and spoken in English and Bahasa Malaysia.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- Able to advise and communicate with customers regarding vehicle situation.
- Required Skill(s) : Knowledge of dealing with complaints, basic knowledge of service automotive techniques, business systems, and basic computer skills.
- Ability to work under pressure and tight deadline.
- Able to work with minimum supervision, confident, dynamic, and customer-oriented attitude.
- Must have a valid driving license and possess own transportation.
- Able to work on weekend’s (Saturday & Sunday) and during Public Holidays (If required).
- Must willing to work in JALAN KLANG LAMA, KUALA LUMPUR.
Responsibilities
Benefits
Additional Benefits
Skills
Automotive Knowledge Customer Service Communication Problem Solving Organization
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Service Advisor • Klang Lama, WP Kuala Lumpur, Malaysia
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