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Customer Service (Mandarin Speaker - Taiwan Airlines) [July Intake]

Customer Service (Mandarin Speaker - Taiwan Airlines) [July Intake]

TDCX (MY) Sdn. Bhd.Brickfields, WP Kuala Lumpur, Malaysia
5 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum one year of customer service experience in a call center setting. Experience serving the Taiwan market is a plus point!
  • Fluency in Traditional Mandarin (speaking, reading, and typing) is required to effectively communicate with Mandarin-speaking clients.
  • Average English communication skills.
  • Candidate possesses at least a SPM or above
  • Interest in customer service and the Airline industry.
  • Ability to proactively and independently work towards meeting targets and goals.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Open to working 5 days with 2 days off, on rotating shifts between 8 : 30 pm and 8 : 30 am, including public holidays
  • Able to work in KL Sentral (fully on-site office, easily accessible by LRT,MRT & KTM).

Responsibilities

  • Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.
  • Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.
  • Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
  • Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

    • Benefits

  • Annual leave
  • Medical leave
  • Medical insurance
  • EPF SOCSO included in basic salary.

    • Additional Benefits

  • Training Provided
  • Medical Insurance
  • Medical and Hospitalisation Leave
  • Annual Leave
  • Allowance Provided

    • Skills

    Problem Solving Communication Empathy Mandarin English Language

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    Customer Service Mandarin Speaker • Brickfields, WP Kuala Lumpur, Malaysia