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Customer Service (Mandarin Speaker - Taiwan Airlines) [July Intake]

TDCX (MY) Sdn. Bhd.Brickfields, WP Kuala Lumpur, Malaysia

4 days ago

Job description

Requirements

Minimum one year of customer service experience in a call center setting. Experience serving the Taiwan market is a plus point!
Fluency in Traditional Mandarin (speaking, reading, and typing) is required to effectively communicate with Mandarin-speaking clients.
Average English communication skills.
Candidate possesses at least a SPM or above
Interest in customer service and the Airline industry.
Ability to proactively and independently work towards meeting targets and goals.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Open to working 5 days with 2 days off, on rotating shifts between 8 : 30 pm and 8 : 30 am, including public holidays
Able to work in KL Sentral (fully on-site office, easily accessible by LRT,MRT & KTM).

Responsibilities

Handle daily inbound calls and emails regarding general customer inquiries, complaints, comments, feedback, and other issues related to the services.

Understand customer inquiries and ensure they are addressed or routed through the appropriate channel, such as customer support teams for ticketing, baggage handling, or special assistance.

Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.

Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.

Benefits

Annual leave

Medical leave

Medical insurance

EPF SOCSO included in basic salary.

Additional Benefits

Training Provided

Medical Insurance

Medical and Hospitalisation Leave

Annual Leave

Allowance Provided

Skills

Problem Solving Communication Empathy Mandarin English Language

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Customer Service Mandarin Speaker • Brickfields, WP Kuala Lumpur, Malaysia

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