Requirements
- Experience in Front Desk & General Administrative Work / Customer Service, an added advantage in the healthcare industry.
- Proficiency in English and Bahasa Malaysia. Mandarin or Cantonese speaking is an added advantage.
- Computer literate and proficient in Microsoft Office Applications.
- Professional phone demeanor and excellent customer service skills
- Ability to connect with patients and consistently give them a positive customer experience
- Excellent time management skills and ability to multi-task
- Skilled in creating and editing video content
- Knowledge of basic accounts will be an added advantage.
Responsibilities
Manage and assist in daily operations in the center, liaising with patients & practitioners for appointments and follow-up bookings in a timely and appropriate mannerHandle bookings of appointments on the company’s software system & other channels of appointment booking where necessaryAssist in all means of communication (calls, Whatsapp / SMS, email) to & from the patientAnswer phone calls and assist in patients’ needs and requests for booking or canceling appointmentsRespond to emails, complaints, inquiries, and comments left on the company’s Facebook pages in a timely and appropriate mannerManage general functions including preparing tax invoices, payment processing, and filing documents for daily salesResponsible for overall documentation of credit card / online sales accountsSubmit daily, weekly (or) monthly reports to the Head of Human Resources and FinanceAssist in recording video content for company social media accountsMonitor and assist in basic requirements of Clinic’s operations eg : inventory, stationary, etc Assist in accounting duties whenever the need arisesAttend and complete all other assigned tasks given accordingly by management.Benefits
Miscellaneous allowanceMedical, ParkingOSTEOPATHY TREATMENTSmart Casual AttireWorking Hours :
Monday to Friday ORTuesday to Saturday (Alternate monthly)8.00 am to 6.00 pm with a 1-hour lunch breakPublic Holiday Work (except 25th Dec & 1st Jan) with 3 times daily salarySkills
Client Relations Calling Clients Answering Telephones Communication Skill Microsoft Office Content Creator Creating Video Content and Editing
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More Save