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Executive - Technical Support
Hastings DeeringMalaysia | Selangor | HSDM Ara Damansara (B200)30+ hari lalu
Penerangan pekerjaanPossess a Bachelor’sdegreeinBusinessManagement, Automotive Engineering orrelatedfield. At least 3 years of experience and training in automotive technical diagnostic. Critical and flexible thinking.
Description
- Ensure critical technical problem is solved which is raised by branches, dealers via Technical Hotline / Email or customer care system (salesforce.com).
- Prepare a case study base on the findings from the field and upload to Principal portal to share with other dealers in order to reduce their diagnostic time.
- Monitor and investigate quality issue and provide suggestion to Principal to ensure all the information are reported / highlighted to relevant stakeholders.
- Provide support on technical diagnosis to other team when required.
- Ensure all the hotline cases are replied within 2 days and closed within 6 days after writing and tele-conversation with relevant parties.
- Provide monthly report to superior before 5th of each month.
- Execute and monitor campaign on safety recall, technical buletin and service action.
Requirements :
Buat amaran kerja untuk carian ini
Technical Support • Malaysia | Selangor | HSDM Ara Damansara (B200)