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Mandarin Customer Support (Banking Industry)

Mandarin Customer Support (Banking Industry)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia
11 hari lalu
Penerangan pekerjaan

Requirements

  • Education Background : Bachelor's Degree, Diploma Graduate.
  • Must have minimum 6 month call center experience.
  • Must fluent in English & Mandarin (Able to speak, write and read).
  • Computer literacy.
  • Must willing relocate in Petaling Jaya Area.
  • Willing work in Rotational Shift.

Responsibilities

  • Customer Support & Service : Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
  • Operational Excellence : Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
  • Compliance & Risk Management : Stay updated on banking regulations, policies, and procedures.

    • Benefits

  • Provided training.
  • Near to Public Transportation.
  • Provided language allowance.
  • 5 working days.
  • EPF & SOSCO.
  • Medical leave & Annual leave

    • Additional Benefits

  • Training Provided
  • EPF / SOCSO / PCB
  • Annual Leave
  • Allowance Provided

    • Skills

    Fluent in Mandarin Customer Service Problem Solving Communication Skills Banking Industry Knowledge

    Important Information

    Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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    Buat amaran kerja untuk carian ini

    Customer Mandarin • Petaling Jaya, Selangor, Malaysia