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Engineer Information Technology - End User Support

Engineer Information Technology - End User Support

Infineon TechnologiesMelaka, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Description

In your new role you will :

  • Responsible for categorizing, prioritizing, and resolving incidents and problems raised by Infineon users worldwide.
  • Actively monitor incoming contacts via 3 end-user channels : Calls, web tickets, and chats.
  • Provide information and status updates of incidents to our end-users.
  • Responsible for the content and release of IT Information news.
  • Accountable for all content used in support tooling, knowledge database, self-service portal, etc.
  • Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
  • Perform any additional tasks, topics, or projects as and when advised by Service Desk management.

Your Profile

You are best equipped for this task if you have :

  • Bachelor's degree in Information Technology / Computer Science or any equivalent course.
  • Good proficiency in English and Bahasa Melayu is compulsory.
  • Proficiency in Mandarin will be compulsory if required.
  • Strong communication and interpersonal skills.
  • Required to run shift, which includes public & national holidays and weekends.
  • Able to work independently with minimal supervision, willing to learn and work hard.
  • Team player and customer-focused.
  • Possesses theoretical and practical knowledge / experience in IT.
  • A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (, Microsoft solutions) is preferred.
  • Benefits

  • Wide range of training offers & planning of career development
  • International assignments
  • Different career paths : Project Management, Technical Ladder, Management & Individual Contributor
  • Exempt working hours are flexible within core hours (9am-12pm & 2pm-
  • Home office options for certain tasks or due to personal circumstances. Applicable to exempt employees working on office hours only
  • Part-time work possible for exempt employees only
  • Exempt staff could apply up to 3-month sabbatical leave, subject to business situation
  • Medical coverage
  • In-house clinic operates 24 hours, doctor consultation possible from 9am to 5pm
  • Health promotion programs
  • Social Recreation Center with facilities, such as gym room, squash, badminton and netball court, zumba and yoga classes, etc.
  • On-site Cafeteria
  • Paid sick leave according to law
  • Additional 3% to Employee Provident Fund after 10 years service with Infineon Malacca
  • Re-employment opportunities
  • Productivity incentive bonus
  • Bus service for shift employees
  • Allocated carpark for disabled and pregnant employees
  • Buat amaran kerja untuk carian ini

    Support Engineer • Melaka, Malaysia