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Engineer Information Technology - End User Support
Infineon TechnologiesMelaka, Malaysia30+ days ago
Job descriptionBachelor's degree in Information Technology / Computer Science or any equivalent course. Good proficiency in English and Bahasa Melayu is compulsory. Proficiency in Mandarin will be compulsory if required. Strong communication and interpersonal skills. Required to run shift, which includes public & national holidays and weekends. Able to work independently with minimal supervision, willing to learn and work hard. Team player and customer-focused. Possesses theoretical and practical knowledge / experience in IT. A solid understanding of IT infrastructure concepts and processes, as well as broad knowledge of standard applications (, Microsoft solutions) is preferred. Wide range of training offers & planning of career development International assignments Different career paths : Project Management, Technical Ladder, Management & Individual Contributor Exempt working hours are flexible within core hours (9am-12pm & 2pm- Home office options for certain tasks or due to personal circumstances. Applicable to exempt employees working on office hours only Part-time work possible for exempt employees only Exempt staff could apply up to 3-month sabbatical leave, subject to business situation Medical coverage In-house clinic operates 24 hours, doctor consultation possible from 9am to 5pm Health promotion programs Social Recreation Center with facilities, such as gym room, squash, badminton and netball court, zumba and yoga classes, etc. On-site Cafeteria Paid sick leave according to law Additional 3% to Employee Provident Fund after 10 years service with Infineon Malacca Re-employment opportunities Productivity incentive bonus Bus service for shift employees Allocated carpark for disabled and pregnant employees
Job Description
In your new role you will :
- Responsible for categorizing, prioritizing, and resolving incidents and problems raised by Infineon users worldwide.
- Actively monitor incoming contacts via 3 end-user channels : Calls, web tickets, and chats.
- Provide information and status updates of incidents to our end-users.
- Responsible for the content and release of IT Information news.
- Accountable for all content used in support tooling, knowledge database, self-service portal, etc.
- Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.
- Perform any additional tasks, topics, or projects as and when advised by Service Desk management.
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Support Engineer • Melaka, Malaysia
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