Jobs in Penang malaysia

Last updated: 7 days ago

Guest Relations Manager

Marriott InternationalPenang, Malaysia

Supports all property operations, ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking an...Show moreLast updated: 8 days ago

Enterprise Ethernet Product Support Engineer (PSE)

IntelPenang, MY

Do you possess enthusiasm to improve Customer Experience with Intel Products? Do you have the passion to interpret the Voice of the Customer and drive enhancements to improve User Experience (UX)? ...Show moreLast updated: 30+ days ago

Test Engineer

Motorola SolutionsPenang, Malaysia

Perform End to End Test on NPI program at device as well as system level.Perform first level of root-case analysis of problems to formulate and recommend improved alternative operations.Work with t...Show moreLast updated: 30+ days ago

R&D Operating Mgr

Keysight TechnologiesPenang, MY

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization.Ou...Show moreLast updated: 20 days ago

Manufacturing Software Developer

AgilentPenang, Malaysia

Lead collaboration with management, operation teams, IT and other software engineers to create digital solutions to enhance productivity and enable data-driven decision-making across organizations....Show moreLast updated: 30+ days ago

IC Design Engineer

Broadcom Inc.Malaysia, Penang B 1 & 2

If you are a first time user, please create your candidate login account before you apply for a job.If you already have a Candidate Account, please Sign-In before you apply.To design and develops I...Show moreLast updated: 20 days ago

Experienced Associate - Assurance (Penang)

PwCPenang

A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients ...Show moreLast updated: 30+ days ago

Mechanical Supervisor

JEFI GroupPenang, Malaysia

Candidate must possess at least a Higher Secondary / STPM / "A" Level / Pre-U, Diploma or Advanced / Higher / Graduate Diploma in Engineering (Mechanical), Engineering (Electrical / Electronic), Engineerin...Show moreLast updated: 30+ days ago

Material Planning Analyst

091 Flectronics Technology (Penang) Sdn. Bhd.Penang, Malaysia

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a.What a typical day looks like : . Assists in auditing data for accuracy and preparing s...Show moreLast updated: 9 days ago

Graphic Designer

New Bob Group Of CampaniesPenang, Malaysia

At least SPM / STPM & a Diploma in Graphic Design or equivalent;.Excellent IT skills, especially with design and photo-editing software. .Must be creative, dynamic, innovative and passionate about d...Show moreLast updated: 30+ days ago

Configuration Specialist

PlexusPenang, Malaysia

This role is a hybrid of clerical and technical work, ensuring the smooth implementation of changes and deviations in the manufacturing process. They track and implement these changes, help with pro...Show moreLast updated: 30+ days ago

Executive, Business Development (B2B)- Penang

Ninja VanPenang, Malaysia

New Business Acquisition & Sales Growth.Identify and pursue new B2B sales opportunities through active prospecting and outreach. Manage lead generation, qualification, and conversion efforts to driv...Show moreLast updated: 20 days ago

Facilities Manager

FlexPenang, Malaysia

To support our extraordinary teams who build great products and contribute to our growth, we are looking to add a.What a typical day looks like : . Understand the requirement for site lead, compile th...Show moreLast updated: 30+ days ago

Assurance - Audit, Senior

EYPenang

You will experience ongoing professional development through diverse experiences, world-class learning and individually tailored coaching. That’s how we develop outstanding leaders who team to deliv...Show moreLast updated: 18 days ago

GL Accountant

089 Flextronics Technology (Penang) Sdn. Bhd.Penang, Malaysia

This role is in charge of ensuring accurate accounting activities and effective financial operation of the function and implementing appropriate financial and accounting procedures to coordinate tr...Show moreLast updated: 7 days ago

Lead Engineer, Electrical Design

CelesticaPenang, MY

Lead Engineer, Electrical Design.Design Engineering Electrical (DEE).The Lead Engineer, Electrical Design works in cross functional teams with other designers, customers, manufacturing engineering ...Show moreLast updated: 8 days ago

Senior Staff Specialist MES Expert (IC)

Infineon TechnologiesPenang, Malaysia

A Solution Expert with technical know how on Backend MES (Opcenter / Camtar) Capabilities and E2E solution design.MES core such as Master Data Management, Execution Solution / functionalities, Factory ...Show moreLast updated: 20 days ago

Service Manager

Hastings DeeringMalaysia | Penang | SDAH Penang (P022)

Oversee the planning of the appointment process for next day with Service Advisors and officer customer relations to ensure that full workshop capacity is booked on a daily basis.Closely monitor EP...Show moreLast updated: 30+ days ago

Senior Test Engineer

Power IntegrationsPenang, Malaysia

As a Senior Test Engineer, you will take ownership of all technical aspects of product testing at our subcontract assembly and test locations. You will be responsible for developing test programs, t...Show moreLast updated: 30+ days ago

Skincare Therapist

CHANELPenang

We are looking for highly driven individuals with a passion for providing excellent skincare services and solutions to their clients!. As a Skincare Therapist in Chanel, you will help to create a un...Show moreLast updated: 20 days ago

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Guest Relations Manager

Marriott InternationalPenang, Malaysia

8 days ago

Job description

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

Supports implementation of the customer recognition / service program, communicating and ensuring the process.

Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Sends copy of MOD report to all departments on a daily basis.

Ensures compliance with all policies, standards and procedures.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Intervenes in any guest / employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Maintains high visibility in public areas during peak times.

Provides immediate assistance to guests as requested.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Records guest issues in the guest response tracking system.

Reviews comment cards and guest satisfaction results with employees.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and / or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Participates as needed in the investigation of employee and guest accidents.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.