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Jobs in Malaysia

Last updated: 10 days ago
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Show moreLast updated: 30+ days ago
Senior Consultant

Senior Consultant

SKL ActuarialMY
Exciting opportunity to join a global consulting firm to be part of their Data & Analytics team in the KL office.The successful candidate will gain great experience through delivering projects ...Show moreLast updated: 30+ days ago
Senior Project Executive (RPM Others)

Senior Project Executive (RPM Others)

IpsosMalaysia
The function of this role is to provide support to the Australia Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range f...Show moreLast updated: 30+ days ago
Marcom Executive

Marcom Executive

Marriott InternationalMalaysia
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and ...Show moreLast updated: 18 days ago
Forensic & Litigation Support Consultant

Forensic & Litigation Support Consultant

Baker Tilly MalaysiaMY
To support managers in forensic & litigation support engagements.Conduct in-depth research / analyse for financial and non-financial information, to apply appropriate forensic approach.Carr...Show moreLast updated: 30+ days ago
IT Part Time

IT Part Time

LBS Bina Group BerhadMY
Assist in the day-to-day operations of the IT department as follows : -.Proactively assign and close all incident and service request tickets daily basis to ensure timely resolution based on IT depa...Show moreLast updated: 30+ days ago
Sales Manager

Sales Manager

EJOMalaysia
We are an innovative startup dedicated to revolutionizing the virtual employment and outsourcing industry.Our mission is to disrupt traditional business models by offering advanced, efficient, and ...Show moreLast updated: 30+ days ago
Lead Reporting Analyst

Lead Reporting Analyst

HaysMalaysia
Lead Reporting Analyst (Digital Transformation Hub)Your new company Hub of Digital Transformation and a Forward-thinking Financial entity. Your new roleYou will be responsible in driving critical bu...Show moreLast updated: 30+ days ago
Telesales Executive - Insurance Outbound

Telesales Executive - Insurance Outbound

Brandt Business Services Sdn. Bhd.MY
We are seeking enthusiastic and results-driven Insurance Outbound Telesales Agents to join our dynamic team.The role involves making outbound calls to potential and existing customers, promoting in...Show moreLast updated: 30+ days ago
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Show moreLast updated: 30+ days ago
Service Associate - F&B

Service Associate - F&B

Shangri-LaMalaysia
Be part of our Shangri-La family.Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore.Today, the group comprises over 102 deluxe hotels and resorts in key cities in ...Show moreLast updated: 25 days ago
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Show moreLast updated: 30+ days ago
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Show moreLast updated: 30+ days ago
Executive - Client Accounts Management

Executive - Client Accounts Management

Holiday Tours & Travel Sdn BhdMY
To develop a business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability. Responsible for achieving sales and operations, targets and perform...Show moreLast updated: 30+ days ago
Sales Operation Support - New - 6M

Sales Operation Support - New - 6M

AdeccoMalaysia , MY
Carrying out general activities to support the execution of sales processes, tasks, projects.Respond to external / internal requests for information. Proactive monitoring of CRM leads and opportunitie...Show moreLast updated: 30+ days ago
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Show moreLast updated: 30+ days ago
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Show moreLast updated: 30+ days ago
Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

LazadaMalaysia
Department : Finance / Legal Location : Malaysia.Transportation : Lead the financial business partnering for Lazada’s self-operated logistics (LEX) in Malaysia and 3rd party logistics operations in both...Show moreLast updated: 10 days ago
CE (Pharmaceutical Robot)

CE (Pharmaceutical Robot)

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
We are seeking a highly motivated and detail-oriented Support Staff to join our growing Robotics team.In this role, you will play a vital role in supporting the development and implementation of ou...Show moreLast updated: 30+ days ago
Digital Marketing Campaign Specialist-Greater China Market

Digital Marketing Campaign Specialist-Greater China Market

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Show moreLast updated: 16 days ago
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Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ days ago
Job description

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.