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Jobs in Malaysia

Last updated: 8 days ago
Customer Service Agent

Customer Service Agent

Brandt Business Services Sdn. Bhd.MY
The Customer Service Agent will be responsible for delivering exceptional customer support to our clients.This role involves handling inquiries, providing resolutions, and maintaining a high standa...Show moreLast updated: 30+ days ago
Senior Java / Microservices Developer

Senior Java / Microservices Developer

HitachiMalaysia
Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.Colla...Show moreLast updated: 30+ days ago
Project Coordinator

Project Coordinator

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Techno...Show moreLast updated: 30+ days ago
Clerk of Work - M&E

Clerk of Work - M&E

MGB BerhadMY
Responsible for all inspection and supervisory of M&E works at site.Ensure works carried out by contractors are in accordance to approved drawings, specifications, Work Method Statements and Sa...Show moreLast updated: 30+ days ago
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Show moreLast updated: 30+ days ago
IT Part Time

IT Part Time

LBS Bina Group BerhadMY
Assist in the day-to-day operations of the IT department as follows : -.Proactively assign and close all incident and service request tickets daily basis to ensure timely resolution based on IT depa...Show moreLast updated: 30+ days ago
Senior / Quality Engineer (Automation & Manual Testing) (Ipoh)

Senior / Quality Engineer (Automation & Manual Testing) (Ipoh)

ExactMalaysia
Professional Job Malaysia, Kuala Lumpur Technology Malaysia.As a Quality Engineer, you participate in all aspects of product development and delivery, including refine and review of user stories, a...Show moreLast updated: 30+ days ago
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Show moreLast updated: 30+ days ago
Procurement Executive

Procurement Executive

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Perform the localization activity by dealing with suppliers and collaborate with other departments to complete activity.Implement Cost Down activity in order to achieve Cost Down Target.Sourcing fo...Show moreLast updated: 30+ days ago
Head of Marine Asset Management

Head of Marine Asset Management

Chronos ConsultingMalaysia
Open to Malaysian and regional expat.Minimum 15 years’ experience in offshore Vessels operation including minimum 5 years Experience as Chief Engineer in DP2 / DP3 vessels and 3 years as on-shore ve...Show moreLast updated: 30+ days ago
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Show moreLast updated: 30+ days ago
Sales Executive

Sales Executive

BMY (JB)MY
Build and maintain relationships with new and existing clients to understand their needs.Conduct product presentations to showcase the features of our Company products. Responsible in managing all a...Show moreLast updated: 30+ days ago
Procurement Executive

Procurement Executive

Shangri-LaMalaysia
Be part of our Shangri-La family.Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore.Today, the group comprises over 102 deluxe hotels and resorts in key cities in ...Show moreLast updated: 30+ days ago
Finance Executive - Replacement - 12M

Finance Executive - Replacement - 12M

AdeccoMalaysia , MY
Local Bank Negara reporting (Qtr & monthly).Prepare Jabatan Perangkaan report.Weekly FPX & Cashpro payment (cannot be process by SAP ). ODW submission for weekly payment processed.Prepare bank LC fo...Show moreLast updated: 30+ days ago
Analyst, Business Analyst, Interconnected Retail

Analyst, Business Analyst, Interconnected Retail

ESTÉE LAUDER CompaniesMalaysia
At The Estée Lauder Companies (ELC), we believe that technology will power the future of beauty.Across more than 25 globally recognized brands sold in over 150 countries and territories, we use tec...Show moreLast updated: 30+ days ago
Freelance Designer [pool]

Freelance Designer [pool]

LewisMalaysia
We are a global marketing agency that has gone from start-up to multi-national in little over two decades.Our success is due to a combination of factors. Talented people delivering award winning cam...Show moreLast updated: 19 days ago
Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

LazadaMalaysia
Department : Finance / Legal Location : Malaysia.Transportation : Lead the financial business partnering for Lazada’s self-operated logistics (LEX) in Malaysia and 3rd party logistics operations in both...Show moreLast updated: 8 days ago
Project Manager Services Manager (Governance)

Project Manager Services Manager (Governance)

VertivMalaysia
The PMO Governance Manager is responsible for establishing and maintaining the governance framework for projects within an organization, ensuring that all projects . This role involves overseei...Show moreLast updated: 19 days ago
Regional Manager - Sales & Technical (AH)

Regional Manager - Sales & Technical (AH)

ZagroMalaysia
Zagro is a Singapore public limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide...Show moreLast updated: 30+ days ago
Digital Marketing Campaign Specialist-Greater China Market

Digital Marketing Campaign Specialist-Greater China Market

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Show moreLast updated: 14 days ago
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Customer Service Agent

Customer Service Agent

Brandt Business Services Sdn. Bhd.MY
30+ days ago
Job description

Job Summary :

The Customer Service Agent will be responsible for delivering exceptional customer support to our clients. This role involves handling inquiries, providing resolutions, and maintaining a high standard of service in line with company objectives. The candidate should possess strong communication skills and thrive in a fast-paced, dynamic environment, ensuring customer satisfaction is a priority.

Job Description :

1.    Respond to customer inquiries via phone, email, and live chat with a professional, friendly, and courteous attitude.

2.    Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the issue.

3.    Provide accurate information regarding products, services, and policies, ensuring the customer's needs are fully addressed.

4.    Educate customers on processes, product features, and services, creating awareness and fostering satisfaction.

5.    Actively listen to customer concerns, provide appropriate solutions, and follow up to ensure resolution.

6.    Work closely with cross-functional teams to address complex issues, escalate matters when necessary, and collaborate to ensure the highest level of customer satisfaction.

7.    Handle multiple tasks efficiently in a fast-paced environment, including managing time effectively and prioritizing tasks as necessary.

8.    Document and maintain customer records by updating account information and call details after each interaction in the system.

9.    Utilize Microsoft Office programs, particularly Excel and Word, to track and report customer data, performance metrics, and other relevant information.

10. Maintain technical proficiency with customer support software and tools.

11. Maintain the company's reputation for high-quality service by adhering to policies and procedures, ensuring compliance with company standards.

Provide feedback and recommendations to improve customer service processes, contributing to continuous improvement efforts

Candidate must possess :

a)       at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;

b)       preferably a minimum of one (1) year working experience in a call centre environment in e-commerce sector and banking industry

c)       moderate or strong proficiency in Microsoft Excel, Microsoft Word and other Microsoft Office programs;

d)       excellent written and verbal communication skills in English. Proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;

e)       ability to work under pressure;

f)        ability to work with cross-functional teams to achieve desired output;

g)       excellent phone disposition

h)       Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment.

i)        Passionate towards customer satisfaction

j)        Able to work on shift (Operation hours : 24x7, off day on rotation basis)

k)       Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service.