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Jobs in Malaysia

Last updated: 9 days ago
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Show moreLast updated: 30+ days ago
Branch Managers

Branch Managers

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we st...Show moreLast updated: 30+ days ago
Internship Programme

Internship Programme

Baker Tilly MalaysiaMY
Baker Tilly Malaysia is inviting undergraduates who are currently pursuing their professional accounting qualification, or a Degree in Accounting / Finance or equivalent, to join our paid Internship ...Show moreLast updated: 30+ days ago
Research Director (BHT)

Research Director (BHT)

IpsosMalaysia
Responsible for the actions and activities of the team (with business area Director).Profit and loss responsibility for projects that one is managing and business area. New business generation and e...Show moreLast updated: 30+ days ago
IT Part Time

IT Part Time

LBS Bina Group BerhadMY
Assist in the day-to-day operations of the IT department as follows : -.Proactively assign and close all incident and service request tickets daily basis to ensure timely resolution based on IT depa...Show moreLast updated: 30+ days ago
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Show moreLast updated: 30+ days ago
Service Associate - F&B

Service Associate - F&B

Shangri-LaMalaysia
Be part of our Shangri-La family.Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore.Today, the group comprises over 102 deluxe hotels and resorts in key cities in ...Show moreLast updated: 24 days ago
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Show moreLast updated: 30+ days ago
Lead Reporting Analyst

Lead Reporting Analyst

HaysMalaysia
Lead Reporting Analyst (Digital Transformation Hub)Your new company Hub of Digital Transformation and a Forward-thinking Financial entity. Your new roleYou will be responsible in driving critical bu...Show moreLast updated: 30+ days ago
Assistant Cum Driver

Assistant Cum Driver

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Responsible for driving Company owned vehicles for transporting Managing Directors, Directors, Manager or guests and other travel assignments. Bear full responsibility for any traffic or parkin...Show moreLast updated: 30+ days ago
Head, Digital Partnership & Stakeholder Management

Head, Digital Partnership & Stakeholder Management

MRANTIMY
The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create...Show moreLast updated: 30+ days ago
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Show moreLast updated: 30+ days ago
Life Support Supervisor

Life Support Supervisor

SubNet Services LtdMalaysia
Show moreLast updated: 30+ days ago
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Show moreLast updated: 30+ days ago
BIM Modeler MEP

BIM Modeler MEP

MGB BerhadMY
Create and update BIM Models based on drawings and latest information.Have a good knowledge & familiar with M&E Design and manage to interpret 2D Structure Drawings to 3D BIM Model.Manage a...Show moreLast updated: 30+ days ago
Travel Counselor

Travel Counselor

Holiday Tours & Travel Sdn BhdMY
The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy.Handle and track all tel...Show moreLast updated: 28 days ago
Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

LazadaMalaysia
Department : Finance / Legal Location : Malaysia.Transportation : Lead the financial business partnering for Lazada’s self-operated logistics (LEX) in Malaysia and 3rd party logistics operations in both...Show moreLast updated: 9 days ago
Regional Manager - Sales & Technical (AH)

Regional Manager - Sales & Technical (AH)

ZagroMalaysia
Zagro is a Singapore public limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide...Show moreLast updated: 30+ days ago
Lead Acquisition Specialist

Lead Acquisition Specialist

Brandt Business Services Sdn. Bhd.MY
We are seeking a motivated and enthusiastic Lead Acquisition Specialist to join our dynamic team.In this role, you'll take the lead in connecting with potential customers via phone, showcasing our ...Show moreLast updated: 30+ days ago
Assistant Customer Experience Expert

Assistant Customer Experience Expert

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Show moreLast updated: 30+ days ago
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Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ days ago
Job description

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.