Customer Service Manager average salary in Malaysia, 2025
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Contact Centre Manager (Customer Service) - Penang
Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Install all Service delivery processes and Service Level reporting mechanisms. Prompt identification and resoluti...
Assistant Customer Service Manager
This position is ideal for candidates with strong customer service and problem-solving skills, with experience in customer service management or team supervision as an advantage. Assistant Customer Service Manager. Lead, coach, and mentor the customer service team. Maintain high-quality service and ...
Customer Service Agent / Manager (Financial Industry)
Customer Feedback and Advocacy – Gather and analyze customer feedback, reporting insights to senior management for service and product improvements. Customer Satisfaction and Loyalty – Develop strategies to enhance customer relationships, anticipate needs, and offer tailored support. A minimum of 1-...
Manager - Personal Financial Services (Customer Service & Operations)
An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their Customer Service Management, People Management, Branch & Banking Operations, Stakeholder management (employee, customer, community) skills as a Customer Service & Operations Manage...
Customer Success Manager
Execute, iterate, and improve customerengagement using the T-12 customer journeyplaybook. Commitment tocustomer satisfaction and a passion for driving customersuccess. Executeprograms to identify and nurture customeradvocacy. Leverage customer feedback andtestimonials to drive business growth and br...
Manager, Customer Service
Manager, Contact Centre with the top Insurance Shared Services in Malaysia, offering up to RM120k perannum. A role that you will get great exposure in a regional operational shared service centre and involved in the client servicing work from end-to-end efficiently. ...
Manager, Customer Service
The Customer Service Manager is responsible for overseeing and leading the customer service team,. The Customer Service Manager plays a critical role in enhancing the overall customer experience and. Supervise and guide a team of customer service representatives, ensuring they adhere to. Conduct reg...
Responsibilities Configure hardware requirements and generate application software for Azbil’s Distributed Control System (DCS) based on customer’s specifications. Involves commissioning the DCS system at site after installation and preparation of as-built project documentation. Implement preventive maintenance programs to ensure integrity, reliability and uninterrupted operation of the DCS and automation systems. Perform maintenance and oversight of DCS related computer systems include point configuration, creation and maintain of automated reports concerning DCS performance. Troubleshoot and rectify any problems and carry out programming or modification to the DCS system. Assist Manager or Project Leader in planning and execution of project plans at site or office. Prepare and monitor work schedules, project costing, procurement and coordination with all parties involved to ensure work progresses smoothly and is completed within target time and budget. Generate and manage internal documentation, such as diagrams, procedures & installation/configuration documents. Liaise with all parties involved in the project including local authorities, Azbil Japan members, clients, subcontractors, and suppliers. Attending site meetings and inspections, report regularly on progress and monitor schedule. Update each project job status during the progress including submit monthly report to superior. Participate in customer/contractor meetings and resolving engineering and projects management issues when requested. Advice superior on issues related to technical integrity of DCS automation systems and provide subject matter expertise for fault-finding and problem resolution. Handling customer complaints or concerns quickly and revert the complaints to superior to solve the issue in the professional manner. Maintain good relationship with customer to ensure service job is completed on schedule. Ensure customer information to be kept confidentially and adequately according to company rules and regulations. Increase capability on product and technical knowledge. Assist sales team to do the technical proposal and presentation including making proposal to customers for any part or product replacement. Provide site support for sales teams, which will include assisting with participation in approval review meetings, developing packages for contractors/vendors and perform contractor selection. Work closely and maintain good communication within department and other departments. Maintain compliance with all company policies and procedures. Responsible for any other tasks assigned from time to time by superior.
Required language(s): Bahasa Malaysia, English, or Japanese (is an added advantage) including ability to speak effectively with vendors, customers and within organization. Willing to travel to site or outstation and meeting with customer as required. ...
Regional Manager, Cross Border (Sea Freight Customer Service)
The Sea freight Customer Service Manager is responsible for leading and managing the customer service team to ensure the highest level of customer satisfaction in relation to sea freight operations. Oversee the daily activities of the customer service team to ensure efficient handling of customer or...
Assistant Contact Centre Manager (Customer Service) - Penang
Install all Service delivery processes and Service Levelreporting mechanisms. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial,...
Customer Service Manager
The purpose of this role is to lead the team in delivering Customer Service Excellence in the area of order fulfilment for customers as well as value creation to enhance customer’s experience to improve our competitive advantage. You will lead the team in delivering Customer Service Excellence in th...
Manager - Customer Service & Policy Processing
Responsible to ensure smooth operation of customer service and policy processing according to internal processes and procedures in order to achieve high service delivery standards. Responsible for identifying and improving customer service experience and create customer engagement. Customer Service ...
Customer Service Manager
SQL Phone Skills Resolving Conflict Problem Solving Customer service Product Knowledge. ...
Assistant Customer Service Manager / Exec (logistics)
Monitoring daily activities of customer service front line operations as well as manage all KPIs targets through effective management of the Customer Service function. Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers. Respo...
Contact Centre Manager (Customer Service) - KL
Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too. Install all Service delivery processes and Service Level reporting mechanisms. Prompt identification and resoluti...
Manager, Manager - Personal Financial Services (Customer & Process Management)
Support core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities to improve customer experience, efficiency and lower costs. Facilitate the design and implementation of new/improved customer journeys, process models and or...
Ecommerce Customer Service Executive Manager
Handle customer service and sales support. Provide customer service and sales support. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team. Excellent communication skills Knowledge of Ecommerce platforms Customer service experience Team management skil...
Associate Manager, Customer Experience (Insurance Services)
As the Customer Experience Lead, you will play a pivotal role in ensuring exceptional customer satisfaction and loyalty for Klook’s Insurance vertical. Key liaison to Klook’s customer service team on insurance matters as the subject matter expert. Create effective operational procedures and support ...
Assistant Manager Customer Service I FX & CFDs I Dubai Market
As an Assistant Manager, Customer Service, you will play a key role in overseeing and enhancing customer service operations for the Middle East market (Dubai). Act as a bridge between regional customer service teams and the Global Head of Customer Service, ensuring alignment with the company's strat...
Manager, Customer Service
The Manager Customer Service role leads a team of customer service officers in delivering a remarkable customer service experience through a variety of contact channels such as phone call, email, live chat, face to face service and written correspondence. FWD Group is a pan-Asian life insurance busi...