Customer Service Team Lead - Digital Banking

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Customer Service Team Lead - Digital Banking

Salary : MYR 6,400 | Location : Shah Alam

Key Responsibilities

• Lead and motivate a team of Customer Service Executives
• Monitor daily team performance and service level metrics.
• Conduct coaching, feedback sessions, and performance evaluations.
• Handle escalations and ensure timely resolution of customer issues.
• Liaise with internal departments to ensure operational efficiency.
• Drive continuous improvement initiatives across the team.
• Ensure adherence to company policies, compliance, and SOPs.

Requirements

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