Customer Service Team Lead

Responsibilities

• Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.
• Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
• Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.
• Handle escalated customer issues and ensure prompt resolution.
• Foster open communication within the team and across departments.
• Act as a liaison between the customer service team and other departments to address issues and streamline processes.

Qualifications and Requirements

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