Customer Engagement Specialist

1. Lead Management

• Qualify and prioritise leads based on their urgency and reliability
• Engage over the phone with prospects and customers to qualify their need(s) and investigate potential broader business opportunities
• Effectively address customer concerns, objections, and queries by providing tailored solutions
• Ensure proper handover of leads to the appropriate delivery team / consultant, sharing all relevant background information
• Ensure a high quality and systematic follow up of all leads throughout their lifecycle2. Process Management
• Build and document comprehensive lead management processes and workflows that cover various scenarios
• Establish clear guidelines and documentation for lead qualification, tracking, and handover
• Maintain detailed records for each lead, adequately capturing information and outcomes in our systems.
• Monitor metrics to identify trends and opportunities for process improvement3. Collaborate with the marketing team to optimize the timing and effectiveness of lead generation campaigns.4. Work closely with the delivery teams to facilitate a seamless transition from the presales stage to client onboarding, ensuring clear communication of client expectations and requirements.

The Successful Applicant

A successful Customer Engagement Specialist should have :

1. Higher education (Bachelor / Master) in business, marketing, or a related field.

2. Proven experience (2 to 4 years) in a business development, 360° or presales role in the recruitment industry.

3. Fluency in English

4. Demonstrates excellent communication and presentation skills, effectively conveying expertise in a clear and concise manner.

5. Excellent interpersonal skills with the ability to build and maintain strong relationships with prospects and internal stakeholders.

6. Self-motivated and result-oriented, with the ability to work independently and meet deadlines.

What's on Offer

Take the next step in your tax career by applying for this exciting role in KL today!

ContactCheryl FernandezQuote job refJN- Phone number+60 #J-18808-Ljbffr