Digital & Customer Engagement Manager

As a Digital & Customer Engagement Manager, you will be responsible for planning, executing, and optimizing digital marketing initiatives to support business objectives across multiple platforms and touchpoints. Key responsibilities include :

• Designing, executing, and tracking campaigns; measuring KPIs and ROI; ensuring accurate data capture and integration into systems.
• Managing CRM and other digital platforms (Elfie, GetResponse, MyServier, Veeva Promomats) to support omnichannel engagement and business objectives.
• Partnering with franchise, commercial, medical, regional, and global teams to ensure alignment, governance, and data quality.
• Overseeing system reliability, compliance, data standards, and security; manage vendors, contracts, and budgets.
• Training and supporting internal staff; onboard and develop Digital Specialists to maximise adoption and effectiveness of digital tools.
• Identifying digital and data-related opportunities, contribute to governance initiatives, and proactively support business excellence and operational efficiency.

The Successful Applicant

As a successful applicant, you should come with a degree in Marketing, Business, IT, or a related field. Also :

What's on Offer

If you are passionate about digital innovation and customer engagement in the life science industry, we encourage you to apply for this exciting opportunity today!

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