Customer Service Engineer

Responsibilities

• Work with customers and relevant factory departments to establish and certify new products / processes / equipment.
• Apply knowledge of 8D methodology, FMEA, and SPC to address quality issues.
• Regularly communicate to understand customer requirements for factory continuous improvement objectives.
• Provide timely responses and clarify or resolve technical issues with customers.
• Timely tracking of sample qualification with customers.
• Communicate customer technical and quality requirements to the factory for continual improvement.

Qualifications

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