IT Service Desk specialist with Mandarin

Overview

Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?

Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of their customers. Their services encompass consulting, technology, and outsourcing, delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer, including being named a Great Place To Work from 2015 to 2025.

Responsibilities

• Primary contact point for end users via phone / Chat / self-service tickets.
• Qualify and Open tickets for remediation of events.
• Triage Tickets to respective teams.
• Regular update and follow up on tickets in the queue
• Follow up tickets till closure.
• Ability to manage a variety of technically complicated tasks effectively
• Experience in Remote support and troubleshooting skills.
• Understanding of Basics Hardware accessories / devices and peripherals
• Excellent oral and written communications skills
• Exposure in practicing ITIL standards for Infrastructure management

Qualifications

Details

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