Data Operations Analyst-Mandarin Speaker

Data Operations Analyst - Mandarin Speaker

Direct message the job poster from GfK - An NIQ Company

Acts as point-of-contact between Operations and internal client services / clients to manage end-to-end (E2E) operational queries and provide support to clients. Acts as secondary point of contact in the absence of the team lead in managing E2E operational queries and deliverables. Delivers databases and outputs based on client specifications on time and with expected quality, while engaging with stakeholders.

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Act as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team

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