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Head waiter

Head waiter

Mauceri Deli & FoodKuala Lumpur, Kuala Lumpur, Malaysia
16 hours ago
Job description

About the role

Mauceri Deli & Food' is seeking an experienced Head Waiter / Waitress to join our team in our Kuala Lumpur location. As the Head Waiter, you will be responsible for leading and managing our front-of-house team to deliver exceptional customer service and ensure the smooth running of our busy deli and restaurant.

Responsibilities

  • Providing exceptional customer service and ensuring a positive dining experience for all guests
  • Supervising and coordinating the front-of-house team, including waiters and hosts
  • Overseeing the dining room operations, including table management, order taking, and timely service
  • Handling customer queries and complaints in a professional and responsive manner
  • Monitoring stock levels and placing orders for supplies as needed
  • Assisting with staff scheduling and training to maintain high standards of service
  • Ensuring compliance with all health, safety, and food hygiene regulations

Requirements

  • Significant experience as a waiter or similar supervisory role in a busy restaurant or deli environment
  • Excellent customer service skills and the ability to lead and motivate a team
  • Strong communication and problem-solving abilities
  • Familiarity with food and beverage service standards and procedures
  • Proficient in using POS systems and other restaurant management software
  • A passion for the hospitality industry and a commitment to delivering outstanding service
  • What we offer

    At Mauceri Deli & Food', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including :

  • Opportunities for career development and progression
  • Discounts on food and drinks at our locations
  • Comprehensive training and development programmes
  • Flexible working arrangements to support work-life balance
  • Access to employee wellbeing initiatives and support services
  • Mauceri Deli & Food is a small and quaint restaurant in the Kuala Lumpur hospitality and tourism industry, known for our exceptional food, drinks. We pride ourselves on creating a welcoming and inclusive environment for both our customers and our employees.

    #J-18808-Ljbffr

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    Waiter • Kuala Lumpur, Kuala Lumpur, Malaysia

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