About the role
Mauceri Deli & Food' is seeking an experienced Head Waiter / Waitress to join our team in our Kuala Lumpur location. As the Head Waiter, you will be responsible for leading and managing our front-of-house team to deliver exceptional customer service and ensure the smooth running of our busy deli and restaurant.
Responsibilities
- Providing exceptional customer service and ensuring a positive dining experience for all guests
- Supervising and coordinating the front-of-house team, including waiters and hosts
- Overseeing the dining room operations, including table management, order taking, and timely service
- Handling customer queries and complaints in a professional and responsive manner
- Monitoring stock levels and placing orders for supplies as needed
- Assisting with staff scheduling and training to maintain high standards of service
- Ensuring compliance with all health, safety, and food hygiene regulations
Requirements
Significant experience as a waiter or similar supervisory role in a busy restaurant or deli environmentExcellent customer service skills and the ability to lead and motivate a teamStrong communication and problem-solving abilitiesFamiliarity with food and beverage service standards and proceduresProficient in using POS systems and other restaurant management softwareA passion for the hospitality industry and a commitment to delivering outstanding serviceWhat we offer
At Mauceri Deli & Food', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including :
Opportunities for career development and progressionDiscounts on food and drinks at our locationsComprehensive training and development programmesFlexible working arrangements to support work-life balanceAccess to employee wellbeing initiatives and support servicesMauceri Deli & Food is a small and quaint restaurant in the Kuala Lumpur hospitality and tourism industry, known for our exceptional food, drinks. We pride ourselves on creating a welcoming and inclusive environment for both our customers and our employees.
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