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Technical Lead, People Systems

Technical Lead, People Systems

StarHubPetaling Jaya, Selangor, Malaysia
9 hours ago
Job description

This role reports directly to the AVP, People Systems (Head of People Systems), who

leads the transformation and modernization of StarHub's HR technology landscape. As

a Technical Lead – People Systems, you will play a critical role in driving the technical

execution of our People Technology roadmap, which is aligned to key HR strategies

such as :

  • Modernizing Core HRIS Infrastructure – through optimization of SAP

SuccessFactors and its integration across the employee lifecycle.

  • Driving Seamless Digital Experiences – by connecting HR with Finance, IT, and
  • enterprise platforms via secure, scalable integrations.

  • Enabling Data-Driven HR Decisions – through enhanced system configuration,
  • analytics capabilities, and operational reporting.

  • Scaling with Automation and Self-Service – to support a hybrid, agile workforce
  • model across the business.

    You will work closely with cross-functional teams, delivery partners, and business

    stakeholders to ensure that HR systems are secure, scalable, and future-ready —

    enabling the wider organization to attract, develop, and retain top talent effectively.

    Job Summary

    We are seeking a technically strong and solution-oriented Technical Lead – People Systems to oversee the design, implementation, and optimization of our HR technology landscape, with a core focus on SAP SuccessFactors. This role is responsible for the end-to-end lifecycle of HRIS / HCM processes, ensuring seamless integration with boundary systems (e.g., payroll, finance, identity management, and productivity platforms). The ideal candidate will combine deep technical knowledge with business process insight, acting as a bridge between HR, IT, and third-party vendors to drive technology-enabled HR transformation.

    Key Responsibilities

    Technical Leadership

  • Lead the technical roadmap, solution architecture, and system configuration for SAP SuccessFactors and related HR platforms.
  • Own the end-to-end technical design for modules such as Employee Central, Performance & Goals, Compensation, Recruitment, and Learning.
  • Guide and review the development and configuration of system enhancements, workflows, rules, and reports.
  • HRIS Process & System Integration

  • Design and maintain end-to-end HCM workflows, including onboarding, job changes, performance reviews, and exits.
  • Ensure robust integration between HR systems and boundary systems (e.g., payroll engines, finance systems, IAM platforms, time / attendance tools).
  • Oversee middleware (e.g., SAP CPI,Workato) and API-based integrations.
  • Stakeholder Engagement

  • Collaborate with HR business partners, IT teams, vendors, and functional SMEs to gather requirements and propose scalable solutions.
  • Translate business requirements into technical deliverables with clarity and efficiency.
  • Governance, Risk & Support

  • Ensure systems comply with security, audit, and data privacy policies (e.g., PDPA, GDPR).
  • Act as L3 escalation for production issues; guide support teams for root cause analysis and resolution.
  • Lead change management efforts, including documentation, release planning, and impact assessments.
  • Requirements & Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • SAP SuccessFactors certifications (Employee Central, Integration) are highly preferred. Experience
  • 6–10 years of experience in HR technology, with at least 3 years in a lead or architect role.
  • Proven expertise in SAP SuccessFactors implementation and support.
  • Hands-on experience with HR system integrations (APIs, middleware, real-time sync, batch processing).
  • Strong understanding of HR processes and HCM best practices (hire-to-retire, position management, org design).
  • Technical proficiency in data models, metadata frameworks, integration tools, and reporting (e.g., People Analytics, Ad Hoc Reports).
  • Solid problem-solving, communication, and stakeholder management skills.
  • Preferred Attributes

  • Familiarity with other systems : SuccessFactor, Workday, ServiceNow HRSD, Azure AD, payroll systems, or learning platforms.
  • Experience in Agile / Scrum project delivery environments.
  • Passion for people-tech innovation and enterprise-scale transformation.
  • Create a job alert for this search

    Technical Lead • Petaling Jaya, Selangor, Malaysia

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