Technology Lead

Responsibilities :

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
• Act as the primary escalation point for critical issues, including after-hours P1 / P2 incidents, ensuring timely and effective resolution.
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements :

Solid understanding and hands-on experience with :

Windows Server and Wintel environments

Microsoft Azure platforms

Strong stakeholder management skills with the ability to influence and drive cross-functional outcomes.

Benefits

As a valued member of '

Logicalis Asia Pacific MSC

' you will enjoy several benefits, such as;

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90% Please don't let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can't teach is Character – ie

Confidence, Capability, Curiosity.

About us :

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we'll be glad to facilitate.