Certification System Administrator / Issuer

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To co-ordinate issuing certificates and the process and system that deals with all feedback (i.e. complaints and corrective actions) and provide accurate and usable management information.

• To provide accurate and prompt information to support services, working closely with other departments to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Manage the progression of customer complaints within business areas to support resolution and review root causes and produce management data to identify any obvious failures.
• Monitor and manage queries that are submitted to the departmental mailboxes to resolve complaints and queries promptly.
• Produce data of departmental KPI performance on corrective action and complaint closure monthly to enable the monitoring of performance.
• Issue customer’s certificates to agreed standards and timelines.
• Enter and maintain data within industry databases and support Field personnel by answering their general questions regarding the status of their client’s certificate, the functioning of industry databases, and general certificate questions to support excellent customer service.
• Maintaining accurate records of each client on relevant systems, ensuring that all administration tasks are completed in a timely and accurate manner, and delivering an excellent client experience. Including tasks such as : To provide accurate and prompt information to support services, working closely with the operations team to ensure that client records are up to date and complete and that all other internal information requirements are met.To issue certificates for the Food Centre of Excellence (FCoE), including but not limited to : Global FSSC certificates (excluding Australia) and Global BRCGS certificates (excluding Australia & New Zealand)To communicate with scheme owners and / or reviewers for any discrepancies in certificate information.To support the operation administration and its processes to achieve individual, departmental, and organizational objectives.To support the daily operational activities relating to the customer services process to achieve the KPI of the company, ensuring appropriate transparency, consistency, timeliness, and compliance with procedures, covering the scope of functions.To actively engage with the SPO coordinator, Program Lead, and Country’s Customer Service Officer (CSO) / Planner for any planning, scheduling, report monitoring, non-conformities raised by Accreditation Bodies, and reviewing and calibration meetings.To assist SPO coordinator and Program Lead in monitoring and maintaining SPO complianceAct as a brand Ambassador for BSI and act as the first point of contact for BSI Customers to maintain and increase revenue

General operational tasks may include but not limited to support :

Our Excellence Behaviours : Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.