Renewal Specialist (Cloud / SaaS products)

Renewal Specialist (Cloud / SaaS products)

Denave, Federal Territory of Kuala Lumpur, Malaysia

As an experienced renewal specialist with deep technical expertise within an enterprise sales organization, working with our most important customers. A core competency of the role is to advance the engagement process to achieve / exceed quarterly renewals targets in your assigned accounts.

Job Responsibilities

• Renewal specialists are responsible for ensuring customers renew their relationship with a company through their existing contract.
• Provides support to the Account Management Team by managing the contract renewal process for select accounts, digitally managing agreements.
• Communicate & collaborate with Senior Account Manager’s to successfully complete renewals and offer the client a seamless experience.
• Facilitate the renewal of clients at least 45 days in advance of their contract expiration date.
• Proactively anticipate client needs and effectively communicate ways to support them.
• Negotiate any new terms that may arise such as downgrades, using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue loss.
• Document all client and sales activities on all systems and associated outcomes to track success from initiation to completion.
• Effectively utilize all internal and technological resources for intentional client outreach.
• Collaborate with Channel Partners to make any necessary changes or updates to client subscriptions / programs.
• You will build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor driving engagement at the CXO level with technology decision makers.
• You will help customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements.
• You will remove roadblocks to deployment and drive customer satisfaction.
• Being part of this team will allow you to maintain and develop your deep technical expertise on cloud-based infrastructure technologies.
• Renew and Expand, Optimize and Prepare, Augment Customer Licensing through Renewal, End of Support and Compliance Triggered Outreach. Sales Plays will include reviewing the current positions / options with Customers, preparing customers for transition, IB migration and to drive upsell and cross sell.
• Grow the mindset of customers / partners and sales teams by bringing innovative ideas that showcase the case for change and unique value proposition for Modern Commerce.
• Remain focused on customer / partner facing time by running a healthy and predictable business that powers improvement in industry solutions and digital transformation offerings whilst maintaining rigorous sales process compliance.
• You will work with partners and others as well as use our core tools and targeted account lists to identify and engage with customers nearing their renewal cycles.
• Be a trusted advisor and influencer in shaping customer decisions to continue using and adopt additional solutions.
• Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers.
• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community shaping current and future products, marketing strategies, and customer centricity ideas through your feedback to sales, marketing, and engineering. You will stay sharp, share your knowledge, and learn practices from others.
• Your knowledge will be enhanced and shared by participating in internal technical communities and in the broader industry through events, blogs, whitepapers, training, and articles for your domain.
• Increase CSP Conversions.
• Increase Cloud-Mix through propensity targeting.
• Close work back plans at scale.

Qualifications

Seniority Level

Associate

Employment Type

Full-time

Job Function

IT Services and IT Consulting

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