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Customer Support Specialist
Softenger Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia23 hours ago
Job descriptionProvide exemplary customer satisfaction Meet quality standards on all handled contacts Complete 9 hours of staffed time on all rostered days Handle contacts while maintaining KPI targets as per agreed limits Passionate towards serving the customer and displays high levels of customer obsession Open to work in rotational and night shifts Candidate must be college or vocational school graduates or possess comparable work experience
Designation : Associate Customer Support
Experience : NA
Language proficiency required : Japanese (JLPT N1 / N2 / Native)
Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
Applicant’s Specifications & Qualification :
Seniority level
Entry level
Employment type
Full-time
Industries
IT Services and IT Consulting
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Customer Support Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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