Engineer, Customer Support

Overview

ServiceRocket Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We\'re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

Are you passionate about working with the latest ground-breaking, disruptive technologies? Do you pride yourself on learning quickly?

We are seeking a highly motivated individual to join our team to execute our customer onboarding initiatives with one of our key clients. This key role focuses on providing customers timely entitlements in a high volume environment. The ideal candidate will play a crucial role in ensuring timely provisioning and maintaining high levels of customer satisfaction during internal transitions from team to team.

You will work closely with different teams such as Support, Implementation, CS and Sales teams to establish and refine operations related to provisioning customers.

What You Will Do

Maintain and perform operations related to the ticketing system.

What You Need

Additional Requirements

Perks

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Only shortlisted candidates will be notified.

Although the position is hybrid / remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance / sponsorship or relocation assistance.

RECRUITING FRAUD ALERT : Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at ServiceRocket by 2x

Get notified about new Customer Support Engineer jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Other job postings

Technical Support Escalation Engineer- SQL VM / MI — Kuala Lumpur, Malaysia 2 weeks ago

Ara Damansara, Selangor, Malaysia MYR5,000.00-MYR8,000.00 1 month ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Technical Support Engineer - Waterproofing

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Senior Associate, Service Delivery Support Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago

Global Technical Support Engineer - Kuala Lumpur Based (6 Month Contract Role)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr