Customer Service Support Specialist

Job scope

Active team member contributing to the company’s customer service function.

Key responsibilities

• Responsible for actively managing customer enquiries. Proactively works with sales team to provide timely and competitive quotes.
• Actively works to improve conversion rates of enquiry to order
• Prepares and continously improves all templates used in the sales process from enquiry to order and beyond
• Ensure orders meet customer requirements
• Follow up on orders with customers to get feedback
• Attend to any customer complaints
• Report on customer satisfaction and any complaints
• Liaise with Assistant Production Manager & Supply Chain Executive on production planning
• Liaise with QAQC & Lab, production and Supply Chain - raw material & additives
• Liaise with QAQC & Lab, production and Supply Chain - raw material & additives
• Any others special project as assigned by CEO

Requirements

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