Customer Relationship Management Executive

Job Responsibility

Manage customer communication mainly via chat messaging, with occasional phone calls.

Provide customers with accurate and up-to-date exchange rate information.

Build and maintain strong relationships with clients to encourage repeat business and trust.

Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.

Ensure transaction statements are prepared and delivered to clients in a timely manner.

Forward finalized statements from the operations department to clients.

Work closely with internal teams to ensure smooth and efficient processing of customer transactions.

Maintain a professional, responsive, and customer-focused approach at all times.

Job Requirements

Minimum SPM or higher qualification.

Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin / Cantonese to effectively communicate with Mandarin / Cantonese-speaking clients.

Customer Services experienced is an advantage (fresh graduates are welcome to apply).

High attention to detail, with the ability to manage rates and transaction information accurately.

Good time-management and problem-solving skills.

Comfortable working with chat-based communication.

Immediate availability will be prioritized.

Basic computer skills (Google Docs, Excel, Gmail, etc.).

Willing to work on a rotating weekend schedule and perform overtime when required.

Job Benefits

Attractive performance bonus (up to 4 digits monthly)

Cash out unused annual leave

Monthly transportation and parking allowance

#J-18808-Ljbffr