CUSTOMER RELATION EXECUTIVE

About the role

We are seeking a skilled and customer-focused Customer Relation Executive to join our dynamic team at MBf EV AUTO SDN BHD in our Kuala Lumpur City Centre office. As a Customer Relation Executive, you will play a vital role in delivering exceptional customer service and support to our valued clients.

What you'll be doing

Handling inbound customer enquiries and requests through various channels (phone, email, chat) in a professional and efficient manner

Providing accurate and timely information to customers about our products and services

Resolving customer issues and complaints promptly and effectively

Maintaining detailed records of customer interactions and following up on unresolved cases

Identifying opportunities to enhance customer satisfaction and recommend process improvements

Collaborating with cross-functional teams to ensure a seamless customer experience

Adhering to company policies and procedures to ensure compliance and quality standards

What we're looking for

Excellent communication and interpersonal skills with the ability to engage with customers from diverse backgrounds

Strong problem-solving and critical thinking skills to effectively address customer concerns

Demonstrated experience in a customer-facing role, preferably in the call centre or customer service industry

Proficiency in both English and Bahasa Malaysia, with the ability to communicate clearly and effectively

A commitment to providing exceptional customer service and a genuine passion for helping others

Ability to work in a fast-paced environment and adapt to changing priorities

Excellent time management and multitasking skills

What we offer

At MBf EV AUTO SDN BHD , we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including :

Comprehensive health and wellness programs

Opportunities for career development and growth

Flexible working arrangements to support work-life balance

Team-building activities and social events

Discounts on our products and services

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

Unlock job insights

Salary match Number of applicants Skills match

Registration No. -H)

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• Have you worked in a call centre before?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?
• Which of the following Microsoft Office products are you experienced with?

What can I earn as a Customer Relations Executive

#J-18808-Ljbffr