Service Sales Coordinator – Technical Services (12-month Contract)

Job Overview

Service Sales Coordinator – Technical Services (12-month Contract) – BD

Location : Kuala Lumpur, Malaysia

Responsibilities

• Coordinate and track service contract renewals for ANZ / NZ accounts.
• Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
• Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
• Manage end-to-end order processing activities, including :
• Instrument purchase orders and warranty set up in SAP-CRM
• Service contract renewals, warranty-to-contract conversions
• Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
• Preventive Maintenance (PM) management
• Coordination with Logistic and Sales Team on Deliveries and other logistical matters
• Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.

Customer Support & Communication

Data Accuracy & Documentation

Requirements

Note : On-site collaboration is preferred for most roles with a minimum of 4 days in-office per week; remote or field-based positions will have different workplace arrangements as indicated in the job posting.

Click on apply if this sounds like you!

BD is an Equal Opportunity / Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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