This job offer is not available in your country.

Assistant Manager - Documentation, Policy & Process (Theme Park)

Genting MalaysiaGenting Highlands, Pahang, Malaysia

1 day ago

Job description

Overview

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Scope

Administrative and Management

To assist in managing and engaging all team members by providing effective performance feedback.

To assist in the process of planning, developing, implementing, and reviewing a performance management matrix that provides an overall context and framework to encourage employees’ contribution and include goal setting, feedback, and performance development planning.

To assist in controlling and managing all relevant system-related matters in accordance with the company policy and procedures.

Documentation, Policy and Process Development

To collate information and communicate the requirements of standards, statutory requirements, and industry best practices to business partners and stakeholders for process improvement.

To facilitate the development of new sets of documents including operation manuals, training manuals, and assessments to cater to the ever-changing business nature to keep the customers engaged (e.g. New Attraction, Retail, and F&B outlet or Entertainment Show).

To facilitate and assist Operations Team in creating a new set of temporary working documents for ad-hoc or temporary procedures in response to the implementation of special or seasonal marketing events.

To organize, manage and facilitate the review and modification process with the Operations team for all documents at least once a year or when any guest / staff incident occurs.

To facilitate process development across the board with relevant units.

To work with various Theme Park business units and stakeholders to identify and analyze gaps, plan and develop policies and standards for implementation.

To work with various Operations teams to modify and finalize the procedures to ensure safety aspects are incorporated to accommodate various guest behaviours after the opening of the park.

To manage, facilitate and oversee the implementation and proper control of documents including distribution, storage, and retention.

To regularly review and check all documented procedures comply with statutory requirements, industry practice and theme park standards corresponding to the actual operations (redlining).

To facilitate and review the closure of findings or corrective actions in redlining.

To work with Operations teams to observe and evaluate the procedures practiced are in line with the documented procedures in the Operations Manual, Training Manuals, Assessment Guides, Checklist, and Forms.

To develop, manage and deliver designed training programs to educate all Theme Park business units.

To review and check if any changes are required for different documents with similar procedures and share the best practices to other departments.

Others

To work closely with the Learning and Development team to ensure to develop and monitor training interventions particularly OJT are based on documentation; supporting in the creation and curation of content and subsequent sharing of this with relevant teams.

Ensure documentation aligns to other people development activities, and encompasses the core principles our theme park will operate on.

Support the deployment team in documenting and running the deployment solutions introduced to the theme park.

To help and support other departments in setting up and managing control processes and document retention / storage functions.

To actively support in training and engagement activities occurring, with a particular focus on how the activities and content shared align with overall documentation and standards.

To use knowledge and experience derived from documentation and processes developed across the division to help build business cases for various initiatives, for example learning interventions; manpower requirements; service improvements etc.

To be a presentable and contactable source of information for all operational units and to help create a knowledge bank of information to be used across the theme park.

Use technology, knowledge, and understanding of the documentation and procedures therein to inspire and educate the wider workforce.

Job Requirement

Qualification & Experience

Minimum qualification of a Bachelor’s degree in any discipline.

At least 4-6 years of working experience, and a minimum of 3 years of responsible leadership experiences in management or supervisory position.

Minimum 3 years of related Quality Assurance, Technical Writing, ISO 9001, and Process Improvement.

Experience working in a document control capacity, handling high volumes of information.

Core Competencies

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Excellent written and verbal communication skills in both English and Bahasa Malaysia. Proficiency in Mandarin would be an added advantage.

Strong organizational and time-management skills with the ability to multitask and prioritize effectively.

Detail-oriented with a high degree of accuracy.

Ability to handle confidential information with integrity and discretion.

Proactive, resourceful, and able to work independently.

Strong interpersonal skills and a positive, can-do attitude.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment : Document Control, Technical Writer, Assistant Manager, Event Marketing, Quality Assurance, Administrative, Technology, Management, Marketing

#J-18808-Ljbffr

Create a job alert for this search

Assistant Manager • Genting Highlands, Pahang, Malaysia

Related jobs

Assistant Manager, Governance & Policy

Sime Darby Property BerhadPetaling Jaya, Selangor, MY

Quick Apply

To assist CRICO and Head, Integrity & Compliance to implement the Group’s compliance management framework, methodology, system and programs for the Group as planned directed.A) ...Show moreLast updated: 30+ days ago

Human Capital - Manager / Assistant Manager (Manufacturing Industry)

Two95 International Inc.Rawang, Selangor, MY

Quick Apply

To handle full spectrum of human resource activities including recruitment & selection, compensation & benefits, employee relations, communications, training & development, counseling a...Show moreLast updated: 30+ days ago

Loyalty Assistant Manager - FX & CFDs Industry - Based in Malaysia

SummitNext Technologies Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Quick Apply

Our client is a global, award-winning multi-asset brokerage trusted by clients in over 160 countries.Since launching in 2015 with a mission to make trading simple and accessible, the company has gr...Show moreLast updated: 8 days ago

Promoted

QA / QC Assistant Manager or Manager

Talent RecruitShah Alam, Selangor, Malaysia

We are representing our client a food processing manufacturer for the retail and foodservice sectors.They are certified under FSSC22000, ISO22000, HACCP, GMP, MeSTI and Halal.They are currently see...Show moreLast updated: 30+ days ago

Assistant Manager, Media Management & Optimization

Sime Darby Property BerhadPetaling Jaya, Selangor, MY

Quick Apply

We are looking for a digitally savvy, detail-oriented, and results-driven individual to join our Group Marketing team as an Assistant Manager / Manager II, Media Management & Optimization.This ro...Show moreLast updated: 18 days ago

Promoted

Assistant Manager, Record to Report (Kuala Lumpur)

UEM Edgenta BerhadKuala Lumpur, Kuala Lumpur, Malaysia

Oversee daily Record-to-Report (RTR) operations, ensuring accuracy, timeliness, and compliance with corporate KPIs, SLAs, and accounting standards. Prepare and review consolidated financial statemen...Show moreLast updated: 28 days ago

Promoted

Fresh Food Operation Manager

Talent RecruitBatu Caves, Selangor, Malaysia

We are representing our client, a .Based in Malaysia, the company serves a wide range of clients including retailers, supermarkets, and food service businesses. Location : Batu Caves, Selangor.Workin...Show moreLast updated: 30+ days ago

Document Controller

SolarvestPetaling Jaya, Selangor, MY

Quick Apply

Provide day-to-day documentation and administrative work for the execution of projects.Document filling and sorting as per project needs. Control of the inbound and outbound of project documents.Rec...Show moreLast updated: 18 days ago

Promoted

Associate Director

NewbridgeKuala Selangor, Selangor, Malaysia

Oversee the accuracy and timeliness of financial reports and forecasts, ensuring alignment with business objectives.Identify trends, analyze variances, and develop improvement plans to optimize fin...Show moreLast updated: 30+ days ago

Assistant Procurement Manager

Talent RecruitRawang, Selangor, Malaysia

Quick Apply

We are representing our client, a well-established manufacturer in the Automotive industry.As they are expanding, they are looking to hire an. Manage relationships with suppliers and select and deve...Show moreLast updated: 30+ days ago

Promoted

Assistant Manager, Order Management

TNG DigitalKuala Lumpur, Kuala Lumpur, Malaysia

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP. We are a culture that empowers everyone to innovate and cre...Show moreLast updated: 21 days ago

Promoted

Regulatory Affairs Senior Executive / Assistant Manager

LUXASIAKuala Lumpur, Malaysia

To ensure regulatory compliance for cosmetics by managing E-notification processes with NPRA, reviewing product dossiers and artworks, and coordinating registration renewals and compliance checks.T...Show moreLast updated: 23 days ago

Promoted

Business Development Manager - remote role

The Access GroupKuala Selangor, Kuala Selangor, Malaysia

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. We offer a blended approach to office working, encouraging y...Show moreLast updated: 16 days ago

Assistant Manager - Life & Health Underwriting

HyredKuala Lumpur, Malaysia

Quick Apply

Our client is a leading global insurance company.Manager - Underwriting (Life & Health).Perform case underwriting to assess applicants risk across the regions in Asia according to the assigned unde...Show moreLast updated: 30+ days ago

Plastic Injection Moulding Assistant Manager / Manager

Two95 International Inc.Rawang, Selangor, MY

Quick Apply

Plastic Injection Moulding Assistant Manager / Manager.Automobile Manufacturing Company @ Rawang.Manage daily plastic injection moulding department effectively and ensure best practices.Plan manpow...Show moreLast updated: 30+ days ago

Promoted

PhD Peer Reviewer needed : Professor of MANAGEMENT

Fengkai Group Co., LimitedKepong, Malaysia

PhD Peer Reviewer needed : Professor of MANAGEMENT Direct message the job poster from Fengkai Group Co.We are currently looking for researchers, retired researchers, and former researchers who can p...Show moreLast updated: 2 days ago

Promoted

Assistant Manager, Endpoint Security

GREAT EASTERNKuala Lumpur, Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.This role reports to the Security Product Management Lead under the Security Product Management Services (SPMS) Domain.As part of Great...Show moreLast updated: 23 days ago

Facilities Process Specialist (Compliance & Risk) Based in Sedenak, )

Kuok (Singapore) LimitedJohor, 01, MY

This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.K2 is seeking a Facilities Process Specialist to manage and service our data centre infrastr...Show moreLast updated: 30+ days ago

Assistant Manager, Operational Excellence

Sime Darby Property BerhadPetaling Jaya, Selangor, MY

Quick Apply

Planning and identification of value multiplication areas.Identify key value drivers for the business based on Objectives and Key Results principles. Undertake problems identification for the key va...Show moreLast updated: 30+ days ago

Internal Audit Assistant Manager

GMGKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties a...Show moreLast updated: 30+ days ago