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Front End Developer - Technical Support (Onsite in Kuala Lumpur)

TDCXMalaysia

11 days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #bemore customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.

You are also required to perform these job functions :

Deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

Engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts

Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO and ISO-1 Quality Management System of TDCX.

Who are we looking for?

Have at least a Bachelor's Degree in any field. For a Diploma's degree, at least 5 years of work experience is required.

Have intermediate-good English communication skills, Native for Vietnamese

Relevant technical skills and knowledge of HTML, CSS, PHP, JavaScript. Candidates with passion / experience in a customer service role OR experienced in coaching, training, or educating are preferred.

FRESH GRADUATES / FRONT END FRESHERS ARE ALSO ENCOURAGED TO APPLY!

Excited to work with growing and emerging art products : you will be trained to deploy tags on foundational CMS platforms such as Drupal, Wordpress, Shopify, Magento or Zencart; implementing, activating and supporting Adwords, Analytics, Merchant Center, Management Tags, and more.

Has an ability to advise or guide customers effectively. Be able to communicate with the goal of listening effectively and empathizing with customers.

Knowledge of Google Ads, Google Analytics, Google Shopping is an advantage.

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Front End Developer • Malaysia

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