Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Respond to customers and inquiries by answering product and service questions.
• Provide accurate information on products and services to the customer
• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference

Qualifications

We are an equal opportunities employer and welcome applications from all qualified candidates.

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