Non-voice Customer Support Representative

We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Non-Voice Customer Support Representative to join our dynamic Human Resources team.

The Role

• Respond to customer inquiries and provide technical assistance in a timely and professional manner.
• Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
• Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
• Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
• Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
• Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
• Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Ideal Profile

Important Note : Due to specific business requirements, we are currently considering candidates only from the following locations : Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya, and Morocco.

What's on Offer?

The base pay range for this role is $3,600.00 / yr - $4,800.00 / yr. Note that your actual pay will be based on your skills and experience.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries : IT Services and IT Consulting, Software Development, and Information Services

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