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Customer Service Representative
Decode GroupMalaysia, Malaysia1 hari lalu
Penerangan pekerjaanAt least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Able to work on Rotational Shifts, Weekends, and Public Holidays. Have excellent communication in English Enjoy people engagement and providing good advice and patience in dealing with complex problems Good interpersonal and communication skills Possess a pleasant and cheerful disposition Mandarin speaking is an advantage to communicate with mandarin speaking clients
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Respond to customers and inquiries by answering product and service questions.
- Provide accurate information on products and services to the customer
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference
Qualifications
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Customer Service Representative • Malaysia, Malaysia