Assistant Manager, Operations Services

Overview

Talent Acquisition @ TNG Digital | Recruiting Expert

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities. Touch ‘n Go aims to inspire talents to grow as leaders and innovators.

Responsibilities

• Process Improvement : Identify, evaluate, and streamline existing business processes to eliminate inefficiencies, reduce costs, and improve overall productivity. Utilize process improvement methodologies such as Lean, Value Stream Mapping, and Kaizen to drive continuous improvement initiatives throughout the organization.
• Conduct assessment on operational process issues with focus on identifying why?
• Collects data to identify root cause of problems.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Aligns improvement to performance shortfalls.
• Process Mapping : Analyze and document current business processes through the creation of detailed process maps, flowcharts, and diagrams. Identify bottlenecks, redundancies, and opportunities for improvement within workflows. Collaborate with stakeholders to validate and refine process maps.
• Plans, performs and implements process improvement initiatives (such as Lean or Kaizen). Determine and evaluates existing processes.
• Measures performance against process requirements.
• Performs cost and benefit analyses.
• Challenge Status Quo : Proactively challenge existing processes and assumptions to drive innovation and promote a culture of continuous improvement. Identify opportunities to disrupt conventional approaches and propose alternative solutions for enhanced efficiency and effectiveness.
• Surveys and analyzes industry best practices for new techniques and processes.
• Cross-functional Collaboration : Collaborate with various teams and departments to understand their needs, gather requirements, and develop solutions. Foster strong working relationships to ensure effective implementation of process improvement initiatives.
• Drive issue resolutions through Kaizen and structured root cause problem solving methodology.
• Training and Development : Develop and deliver training programs to educate employees on new processes, tools, and methodologies. Provide ongoing support and guidance to teams to ensure successful adoption and adherence to process improvements.
• Provides consultation on the use of re-engineering techniques to improve process performance and service quality.
• Project Management : Plan, execute, and monitor process improvement projects, ensuring adherence to project timelines and budgets. Coordinate with project stakeholders, track progress, and report on project outcomes.
• Organizes, leads and facilitates cross-functional projects.
• Deliver presentations and training courses including measurement, analysis, improvement and control.

Qualifications

Our Perks and Benefits

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing :

Note : Only shortlisted candidates will be contacted.

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