Manager - Operations, Operations

CLSA Global Markets Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Key Areas of Responsibilities

: Trade processing

Ensure accurate booking and reporting.

Follow up with daily trade reconciliation.

Monitor sub-account setup. : Trade confirmation

Ensuring that clients’ expectations on trade confirmation timing is met.

Manual confirmation if required. : Trading and Sales Support

Building solid relationship with front office (trading, sales and sales trading), working closely to respond to client settlement queries.

Follow up with CLSA regional office to assist local clients resolve any issues with offshore trades.

Prompt escalation to Sales Trading and Dealing team of any errors or discrepancies post trade execution. : Client Service

Maintain good relationship with the client for all Operations related matters.

Follow up on all client settlement queries with Clearing agents and Settlement departments. : Others

Ad-hoc and periodic Regulatory Reporting.

Provide any guidance and support to team members to meet their individual and team objectives.

Challenge processes and procedures, suggest and implement changes where appropriate and necessary.

Working with IT to specify business requirements (BRD) for enhancements of new applications / reports.

Allocate resources for UAT participation.

Requirements

Bachelor’s or Master’s degree in business administration, Finance or related field.

Minimum 10 years relevant working experience, with at least 5 years in Brokerage Securities Operations.

Strong organizational / problem-solving / client serving skills.

Self-motivated and possesses good interpersonal skills.

In-depth understanding of Bursa Malaysia settlement rules and processes.

Solid knowledge and proficiency in Microsoft Applications such as Word and Excel.

Excellent command of / fluent in both spoken and written English.

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Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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