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Manager - Operations, Operations

Manager - Operations, Operations

CLSA Global Markets Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description
  • Key Areas of Responsibilities
  • : Trade processing
  • Ensure accurate booking and reporting.
  • Follow up with daily trade reconciliation.
  • Monitor sub-account setup. : Trade confirmation
  • Ensuring that clients’ expectations on trade confirmation timing is met.
  • Manual confirmation if required. : Trading and Sales Support
  • Building solid relationship with front office (trading, sales and sales trading), working closely to respond to client settlement queries.
  • Follow up with CLSA regional office to assist local clients resolve any issues with offshore trades.
  • Prompt escalation to Sales Trading and Dealing team of any errors or discrepancies post trade execution. : Client Service
  • Maintain good relationship with the client for all Operations related matters.
  • Follow up on all client settlement queries with Clearing agents and Settlement departments. : Others
  • Ad-hoc and periodic Regulatory Reporting.
  • Provide any guidance and support to team members to meet their individual and team objectives.
  • Challenge processes and procedures, suggest and implement changes where appropriate and necessary.
  • Working with IT to specify business requirements (BRD) for enhancements of new applications / reports.
  • Allocate resources for UAT participation.
  • Requirements
  • Bachelor’s or Master’s degree in business administration, Finance or related field.
  • Minimum 10 years relevant working experience, with at least 5 years in Brokerage Securities Operations.
  • Strong organizational / problem-solving / client serving skills.
  • Self-motivated and possesses good interpersonal skills.
  • In-depth understanding of Bursa Malaysia settlement rules and processes.
  • Solid knowledge and proficiency in Microsoft Applications such as Word and Excel.
  • Excellent command of / fluent in both spoken and written English.
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    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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