General Manager - (Penang Island)

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Reporting to the Group General Manager, this role involves managing various departments, implementing business strategies, and ensuring that all operational aspects align with the company’s goals and objectives. The Top General Manager plays a crucial role in driving the company’s success by optimizing processes, improving performance, and fostering a positive work environment.

Key Responsibilities

• Develop and implement operational strategies that support the company’s growth and profitability goals.
• Collaborate with senior management to set and achieve long‑term business objectives.
• Conduct market research and analysis to inform strategic decisions and stay on par with current market trends.
• Plan monthly and yearly events with sales and marketing to maximize current market trends.
• Manage and oversee daily operations of The Top across multiple departments.
• Liaise with HQ to obtain operational support.
• Ensure that operational processes are efficient, effective, and aligned with company objectives.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Prepare, present and manage The Top budget in managing efficient costs whilst ensuring profit achievement.
• Monitor financial performance and implement cost‑saving initiatives.
• Ensure compliance with financial policies and regulations of the company and externally.
• Identify and implement process improvements to enhance operational efficiency.
• Develop and maintain standard operating procedures (SOPs).
• Ensure that products and services meet quality standards and customer expectations.
• Develop and implement quality control measures.
• Address and resolve any quality‑related issues promptly.
• Identify potential risks and develop mitigation strategies.
• Ensure compliance with health, safety, and environmental regulations.
• Maintain a safe and secure work environment.
• Foster strong relationships with key clients and stakeholders.
• Ensure high levels of customer satisfaction and address any concerns or issues.
• Oversee customer service operations and ensure timely and effective resolution of customer inquiries.
• Prepare and present regular reports on operational performance to senior management.
• Maintain accurate and up-to-date records and documentation.
• Ensure compliance with all relevant regulations and standards.

Requirements

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