Relationship Officer, Contact Centre - Outbound

HR Business Partner at Hong Leong Assurance

Job Responsibilities :

• Responsible for pre-sales inquiries, sales, post-sale customer service and on-going customer relationship management.
• Reach out to existing and potential customers to present our product and service offering.
• Communicate with customers to understand their requirements, needs and address any questions or issues customers may have.
• Offer solutions based on clients’ needs and capabilities.
• Managing customer’s enquiries or policies in order for existing customers to remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts provided by the company as a guidance to drive sales and respond to customer rejections.
• Gathering and documenting customer information, payment methods, purchases and call outcomes in the designated CRM or tracking tools.
• Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded
• Well versed of insurance products and services.

Job Requirements :

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