Customer Fulfillment Solution Specialist

Customer Fulfillment Solution Specialist

Company Description

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (Paris Euronext : VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com

Job Description

As Customer Fulfillment Solution for Veolia Water Technologies & Solutions we work on tasks that directly impact our customers. We provide wing to wing services to our Sales & Service teams that in turn enable them to retain and serve customers faster and with superior quality.

The role is to support the order management and invoicing process utilizing the SAP system and coordinating with the various functions on solving customer enquiries.

This key role will see you liaise with all functional areas including Customers, sales, commercial operations, supply chain, logistics, finance. You will also support customer delivery enquiries and provide follow up as required. Key internal contacts will be with the Commercial Account Managers, FSR’s, Supply Chain, Finance, Logistics.

Primary Responsibilities :

• Order Management – receiving and processing of customer PO’s
• Operational Excellence and metrics – Order Entry Span, OE Accuracy, Price Agreement renewals execution, price updates, billing linearity
• Action Salesforce reports and dashboards to ensure accurate eStore (online ordering) and reordering order interface with SAP
• Service Cloud – Case management (managing communication using Service Cloud through SFDC)
• Partner with cross functions (finance / supply chain) in executing local regulatory changes
• Customer visits to maintain relationship and stay connected with requirements
• Assist the Commercial Teams and Customers through being the single point of contact regarding orders, deliveries and general enquiries
• Raising invoices and credit notes to meet customer requirements
• Responsible for billing quality and providing dispute resolution
• Manage EDI technology via customer portal (invoice uploads)
• Month / Qtr. end process completed as per financial timetables (rigor around closing activities)
• Update and maintain customer contact details, pricing and contract information using SAP
• Maintaining working knowledge of software packages and computer applications.
• Working with all functional areas of the business to gather required information for distribution.
• Embrace and fit in with company ethics and safety culture
• Act as a backup to ensure coverage of all functions held by other CFS team members during periods of both sick and annual leave.
• Completion of Veolia eLearning and other as required training programs.

Qualifications

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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