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Customer Service Specialist
GienTech Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia5 days ago
Job descriptionCustomer Interaction and Support : Monitor incoming customer service channels and provide timely, accurate, and helpful responses to customer inquiries by Email, LiveChat and phone call . Feedback Analysis and Resolution : Categorize customer feedback to identify recurring issues and address them effectively according to Standard Operating Procedures. Security Alarm Response : Manage customer service inquiries related to security alarms, ensuring swift and appropriate action. Annual Leave Health Insurance Medical Leave SOCSO
Requirements
- Language Proficiency : Fluency in Mandarin, Cantonese, and English is essential to effectively communicate with our diverse customer base.
- Availability : Flexibility to daily work 8 hours,5 working days weekly, without night shift.
- Experience : While candidates with 6 months or more of customer service experience are preferred, we encourage recent graduates to apply. We value enthusiasm and a willingness to learn.
- Start Date : Ability to commence work immediately is advantageous .
Responsibilities
As a Customer Service Specialist, you will play a crucial role in ensuring exceptional customer experiences by promptly addressing and resolving inquiries. Your responsibilities include :
Benefits
Skills
Fluent in Cantonese and English Customer service experience Problem-solving skills Communication skills Empathy Patience
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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